Background

These Terms and Conditions, together with any and all other documents referred to herein, set out the terms of use under which you may use this website, whippybros.com ("Our Site"), and the terms under which we provide our ice cream van services. Please read these Terms and Conditions carefully and ensure that you understand them.

Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of Our Site, or when you make a booking enquiry with us. If you do not agree to comply with and be bound by these Terms and Conditions, you must stop using Our Site immediately.

These Terms and Conditions were last updated on 10th February 2026.

1. Definitions And Interpretation

In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

"Content" means any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site;

"Services" means the ice cream van and related catering services provided by Us;

"Booking" means your request or confirmed arrangement for Us to provide our Services at a specified event or location;

"User" means a user of Our Site;

"We/Us/Our" means Whippy Bros Ltd.

2. Information About Us

Our Site, whippybros.com, is owned and operated by Whippy Bros Ltd, an ice cream van company operating in the United Kingdom.

3. How To Contact Us

To contact Us with general questions, complaints, or booking enquiries, please email Us at info@whippybros.com, or use the contact form on Our Site.

4. Access To Our Site

4.1 Access to Our Site is free of charge.

4.2 It is your responsibility to make any and all arrangements necessary in order to access Our Site.

4.3 Access to Our Site is provided "as is" and on an "as available" basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.

5. Intellectual Property Rights

5.1 All Content included on Our Site and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.

5.2 You may not reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content from Our Site unless given express written permission to do so by Us.

5.3 You may access, view and use Our Site in a web browser, download Our Site (or any part of it) for caching, print pages from Our Site, and save pages from Our Site for later and/or offline viewing.

5.4 You may not use any Content saved or downloaded from Our Site for commercial purposes without first obtaining a licence from Us (or our licensors, as appropriate) to do so.

6. Our Services

6.1 We provide ice cream van services for events, parties, weddings, corporate functions, and other occasions. Details of our services are provided on Our Site and are subject to availability.

6.2 We make all reasonable efforts to ensure that all descriptions and images of our services on Our Site are accurate. Please note that images are for illustrative purposes only and the products available at your event may vary depending on availability and seasonal factors.

6.3 All bookings are subject to availability and our acceptance. Submitting a booking enquiry through Our Site does not constitute a confirmed booking. A booking is only confirmed once we have provided written confirmation (including by email).

7. Pricing And Payment

7.1 Pricing for our Services will be provided upon enquiry and will be confirmed in writing before any booking is finalised. Prices may vary depending on the type of event, location, duration, and other factors.

7.2 Payment terms will be agreed upon at the time of booking confirmation. We may require a deposit to secure your booking, with the remaining balance due before or on the day of the event, as agreed.

7.3 All prices are inclusive of VAT where applicable.

8. Cancellations

8.1 If you wish to cancel a confirmed booking, please contact Us as soon as possible using the details provided in Section 3.

8.2 Cancellations made more than 14 days before the event date will receive a full refund of any deposit paid.

8.3 Cancellations made within 14 days of the event date may not be eligible for a refund of the deposit, at Our discretion.

8.4 We reserve the right to cancel a booking due to circumstances beyond our reasonable control (including but not limited to severe weather, vehicle breakdown, or illness). In such cases, we will provide as much notice as possible and offer a full refund of any payments made.

9. Links To Other Sites

Links to other sites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We neither assume nor accept responsibility or liability for the content of third-party sites. The inclusion of a link to another site on Our Site is for information only and does not imply any endorsement of the sites themselves or of those in control of them.

10. Disclaimers

10.1 Nothing on Our Site constitutes advice on which you should rely. It is provided for general information purposes only.

10.2 Insofar as is permitted by law, We make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.

10.3 We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up-to-date. We do not, however, make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date.

11. Our Liability

11.1 To the fullest extent permissible by law, We accept no liability to any User for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content included on Our Site.

11.2 To the fullest extent permissible by law, We exclude all representations, warranties, and guarantees (whether express or implied) that may apply to Our Site or any Content included on Our Site.

11.3 We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms and Conditions or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence. We will not be responsible for any loss or damage that is not foreseeable.

11.4 Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law.

12. Viruses, Malware And Security

12.1 We exercise all reasonable skill and care to ensure that Our Site is secure and free from viruses and other malware.

12.2 You are responsible for protecting your hardware, software, data and other material from viruses, malware, and other internet security risks.

12.3 You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.

12.4 You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.

12.5 You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.

12.6 By breaching the provisions of sub-sections 12.3 to 12.5 you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.

13. Acceptable Usage Policy

13.1 You may only use Our Site in a manner that is lawful. Specifically, you must ensure that you comply fully with any and all local, national or international laws and/or regulations, you must not use Our Site in any way, or for any purpose, that is unlawful or fraudulent, and you must not use Our Site in any way, or for any purpose, that is intended to harm any person or persons in any way.

13.2 We reserve the right to suspend or terminate your access to Our Site if you materially breach the provisions of this section or any of the other provisions of these Terms and Conditions.

14. Privacy And Cookies

Use of Our Site is also governed by Our Privacy Policy, available at whippybros.com/privacy-policy. Our Privacy Policy is incorporated into these Terms and Conditions by this reference.

15. Changes To These Terms And Conditions

15.1 We may alter these Terms and Conditions at any time. Any such changes will become binding on you upon your first use of Our Site after the changes have been implemented. You are therefore advised to check this page from time to time.

15.2 In the event of any conflict between the current version of these Terms and Conditions and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

16. Contacting Us

To contact Us, please email Us at info@whippybros.com or use the contact form on Our Site.

17. Communications From Us

17.1 If We have your contact details, We may from time to time send you important notices by email. Such notices may relate to matters including, but not limited to, service changes and changes to these Terms and Conditions.

17.2 We will never send you marketing emails of any kind without your express consent. If you do give such consent, you may opt out at any time. Any and all marketing emails sent by Us include an unsubscribe link.

18. Data Protection

We will only use your personal information as set out in Our Privacy Policy, available from whippybros.com/privacy-policy.

19. Photographs And Marketing

By using our ice cream van services, you acknowledge and agree that we may take photographs or videos at events where we provide our Services and may use these materials for promotional purposes, including but not limited to our website, social media accounts, and marketing materials. We will not share any personal or sensitive information without your explicit consent.

If you do not wish for photographs or videos from your event to be used for advertising purposes, please notify us in writing at the time of booking or contact us. We will respect your request and ensure your event is excluded from any marketing content.

20. Law And Jurisdiction

20.1 These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England and Wales.